Privacy Policy

This Privacy Policy explains how IPTV Prime US, operated by iptvservicee ("we", "us"), handles your information when you visit iptvservicee.us, request a trial, order a plan or contact us.

1. Information we collect

Information you send us

• Trial requests: your name, WhatsApp number, device type, number of screens and the plan you are interested in. The trial form on our website does not store this information; it prepares a WhatsApp message that you choose to send to us.
• Orders and support: the messages, phone number and any details you send us on WhatsApp or by email, such as your device model, the plan you choose, or screenshots of an error.
• Account details: the login details we create for your plan, your plan length and its start and end dates.
• Payment information: payments are handled by the payment method you choose. We keep records needed to confirm your payment. We do not ask for full card numbers in chat.

Information collected automatically

Our website does not use its own analytics, advertising cookies or tracking pixels. Like any website, our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running.

2. Third-party services used by our website

When you visit our website, your browser loads some resources from third parties, which may receive your IP address and browser information:

• Google Fonts (fonts)
• Tailwind CSS CDN (page styling)
• Unsplash (some images)
• WhatsApp (operated by Meta), when you click a WhatsApp button or send us a message

Each of these services has its own privacy policy.

3. How we use your information

• To set up your trial or plan and send you your login details
• To confirm payments and manage renewals when you ask to renew
• To provide setup help and customer support
• To prevent misuse of the service, such as shared or resold logins
• To meet legal, tax and accounting obligations

4. Sharing your information

We do not sell your personal information. We share it only when needed to run the service: with the payment provider you choose, with our hosting and messaging providers, and with authorities when required by law.

5. How long we keep information

We retain personal data only for as long as necessary to provide our services, manage subscriptions, handle support and refund requests, and comply with applicable legal, tax and accounting requirements. When data is no longer needed, it is securely deleted or anonymized unless a longer period is required or permitted by law. Retention periods may vary by data type and purpose.

6. Security

We take reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration or disclosure. Please help us: never send passwords or card numbers in chat, and keep your login details private.

7. Your choices and rights

You can ask us to access, correct or delete your personal information by emailing support@iptvservicee.us. Depending on where you live, you may have additional rights under local privacy laws. We will respond within a reasonable time.

8. Children

Our service is not directed to children, and we do not knowingly collect personal information from children under 13.

9. Applicable law

This Privacy Policy is subject to applicable laws and regulations in the United States and, where relevant, Ohio law. Nothing in it excludes or limits rights that cannot legally be excluded or limited.

10. Changes to this policy

We may update this Privacy Policy. The date at the top of this page shows when it was last changed.

11. Contact

iptvservicee
1930 County Road 1035, Ashland, Ohio 44805, United States
Email: support@iptvservicee.us
WhatsApp: +44 7882 507715