Refund Policy

This Refund Policy applies to plans ordered from IPTV Prime US, operated by iptvservicee. Please read it, together with our Terms of Service, before you order.

1. Try before you buy

You can request a free trial before ordering, using the form on our website or on WhatsApp. We recommend testing on your own devices and internet connection, including in the evening. Trial availability and length can change.

2. Prepaid plans, no automatic renewal

All plans are prepaid for 1, 3, 6 or 12 months. Plans do not renew automatically, so you never need to cancel to avoid a future charge. When your plan ends, you decide whether to renew.

3. Time limit: 48 hours

Refund requests must be submitted within 48 hours of purchase. To submit a request, contact our support within those 48 hours. All requests are reviewed individually, and submitting a request does not guarantee approval.

4. When a refund may be granted

• A refund may be granted if your subscription activation fails because of a technical issue on our side.
• Once a subscription is activated and works as described, a refund may not be available, subject to applicable consumer protection laws and payment provider policies.

Nothing in this policy limits mandatory consumer rights.

5. Get help first

Most playback problems are caused by Wi-Fi, device settings or app settings and can be fixed quickly. Contact our support as soon as you notice a problem, within the 48-hour window, so we can help and, if needed, record your refund request. These guides solve the most common issues:

• IPTV buffering: 12 fixes that actually work
• Channels not loading: step-by-step fix
• "Invalid username or password" fixes

6. How to request a refund

1. Within 48 hours of purchase, message us on WhatsApp or email support@iptvservicee.us.
2. Include the WhatsApp number you ordered with, your plan, the payment date and the reason for your request.
3. We review your request individually and reply with our decision and, if approved, the next steps.

7. How approved refunds are paid

• Approved refunds are issued through the original payment method whenever possible.
• Credit card and PayPal: refunds may take 5–10 business days after approval, depending on the payment provider.
• Cryptocurrency and Western Union: refunds are handled case by case, where legally permitted and technically possible. We will tell you the expected processing time after approval.
• Remitly: refunds are handled case by case, subject to applicable law and Remitly's payment policies, where a refund is technically possible. We will tell you the expected processing time after approval.

8. Applicable law

This policy is subject to applicable laws and regulations in the United States and, where relevant, Ohio law. Nothing in it excludes or limits consumer rights that cannot legally be excluded or limited.

9. Contact

iptvservicee
1930 County Road 1035, Ashland, Ohio 44805, United States
Email: support@iptvservicee.us
WhatsApp: +44 7882 507715