You open your player, pick a channel… and nothing. A spinning wheel, a black screen, or an error. Here's a quick checklist to find the cause.
Step 1: Is it one channel or all of them?
- One channel: that stream may be temporarily down. Try again in a few minutes, then report it.
- All channels: continue below.
Step 2: Do movies and series play?
If VOD plays but live TV doesn't, the live-TV server or a specific category may be affected. Tell support.
Step 3: Restart device and router
Power both off for 30 seconds. This fixes many "stuck" connections.
Step 4: Try another player
Install a second player (e.g., IPTV Smarters if you use TiviMate) and log in. If channels work there, the problem is your first app's settings—switch player engine or reinstall.
Step 5: Try another device or network
Test on your phone over mobile data. Works there? Then your home network, router or ISP is the issue. See ISP blocking and router settings.
Step 6: Check your account
Expired plans or connection limits stop playback. See login fixes.
Error cheat sheet
| What you see | Likely cause |
|---|---|
| Black screen with audio | Video decoding—switch player engine or disable hardware acceleration. |
| Endless loading | Network or server; restart and test another network. |
| "Stream not available" | That channel is down; report it. |
| Plays then freezes | Buffering—see buffering fixes. |
| Audio out of sync | See audio sync fixes. |
How to report a problem so it gets fixed fast
Send us: channel name, time it happened, device and app, and a photo or short video of the error. That's everything we need to check it.
Further reading: Speedtest by Ookla · Fast.com speed test
Frequently asked questions
Why do channels work on my phone but not my TV?
Usually the TV app's settings or the TV's network. Try switching player engine and using Ethernet.
Channel list is empty—what happened?
Refresh/reload the playlist in your app. If it's still empty, the account may have expired.
Do channels go down often?
Occasional interruptions happen with any streaming service. Report them so they can be fixed quickly.
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